Return & Refunds Policy

We want you to love your purchase from TBNS. If you are not completely satisfied, you may return eligible items within 14 days of receiving your order.

To qualify for a return:

• Item must be unworn, unused, and in its original condition

• Original tags and packaging must be included

• Proof of purchase or order number must be provided

• Return request must be submitted within 14 days of delivery

Non-Returnable Items

The following items cannot be returned unless faulty or damaged:

• Personalised or custom-made products

• Gift cards

• Items marked as Final Sale or Clearance

• Products returned in a used, washed, or damaged condition

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the item is faulty or we made an error with your order.

Exchanges

We currently offer exchanges for:

• Incorrect size received

• Faulty or damaged products

• Incorrect item sent

To request an exchange, please contact us within 7 days of receiving your order.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and provide:

• Order number

• Description of the issue

• Clear photographs of the item

We will work quickly to resolve the issue.