Shipping Policy
Shipping Policy
Thank you for shopping with That Brand North Star (TBNS).
We are committed to delivering your order as quickly and safely as possible.
Processing Times
All orders are processed within 1–3 business days after payment has been received and confirmed.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, processing times may be slightly longer.
Shipping Destinations
We currently ship to:
• United Kingdom
• United States
• Canada
• Nigeria
Additional countries may be added in the future.
Estimated Delivery Times
United Kingdom
Estimated delivery: 2–5 business days
United States
Estimated delivery: 5–10 business days
Canada
Estimated delivery: 5–10 business days
Nigeria
Estimated delivery: 7–15 business days
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
Any applicable customs duties, taxes, or import charges are the responsibility of the customer.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information where available.
Please allow up to 48 hours for tracking information to update.
Incorrect Addresses
Customers are responsible for providing accurate shipping information.
TBNS is not responsible for orders shipped to incorrectly entered addresses.
If you notice an error in your shipping address, please contact us immediately at:
support@thatbrandnorthstar.net
Lost, Delayed, or Damaged Parcels
If your parcel is lost, significantly delayed, or arrives damaged, please contact us within 7 days of delivery or the expected delivery date.
We will work with the shipping carrier to investigate and provide a suitable resolution where possible.
Contact Us
For any shipping-related enquiries, please contact:
TBNS Customer Support
support@thatbrandnorthstar.net
Thank you for supporting That Brand North Star.
Wear the Message.